OUR SERVICES:

OPERATIONS MANAGEMENT

The business processes by which any academic institution operates –– processes such as human resources, payroll, procurement, facilities management, and student enrollment services –– are complex, technical, and crucial to institutional well-being. When these  processes are inefficient, overhead costs rise and services to faculty and students suffer. Eventually, the rising cost and falling quality of services becomes a lightning rod for the entire campus.

Stillwater is an experienced provider of operations management services. Our involvement in such projects is usually triggered by the failure of one or more processes. Student tuition may have been improperly billed; facilities services may not be adequate; a system problem may be foreclosing students from on-line registration; or registration holds may be incorrectly placed on student accounts.

Stillwater’s approach to operations management centers on the service providers. After conducting operations assessments of the institution’s core business processes, we develop analytic models for process costing and quality management, train staff in the principles and techniques of operations management, and work with staff to identify unnecessary expenditures that can be redirected to the core academic mission of the institution.